In the event of outstanding alternating exhibitions, the admission prices can be raised. Free entry for guests up to and including 21 years within the city region, people with disabilities with the letters "B" or "H" (including accompanying persons), owners of the Aachen Pass. Private Guided Tour (60 or 90 min. Plus admission price): weekdays (German-language) € 70.00 or € 105.00 Sunday /public holidays (German-language) € 80.00 and € 120.00 on weekdays (foreign language) € 80.00 and € 120.00 Sunday /public holidays (foreign language) 90.00 and € 135.00

Price reduced for: students from the age of 21, trainees, owners of the volunteer passport/alumni card/spa cards, voluntary services, guests up to 21 years outside the city region Aachen

The museum is located about a 15-minute walk from the center of the old town. Parking is available in the surrounding parking garages. There are regular buses from the old town towards the museum.

All floors can be reached by a lift. However, there are different floor levels and wheelchair users should be prepared for detours. The museum has a Standard wheelchair.