The aachen tourist service e.v. is committed to ensuring digital accessibility for people with disabilities. The legal basis is the Accessibility Strengthening Act (BFSG) in conjunction with EU Directive 2019/882 and – for public bodies – the Barrier-Free Information Technology Ordinance (BITV 2.0).
Accessibility statement
Status of compliance with the requirements
The website www.aachen-tourismus.de is currently partially compliant with the requirements of BITV 2.0 and WCAG 2.2 – conformance level AA.
Non-accessible content
〉 Individual PDF files and documents are not yet accessible.
〉 Some content (e.g. maps or external widgets) is not yet fully
usable with screen readers.
〉 Not all images have alternative text that can be used by screen readers.
〉 The video files used have no subtitles and are not transcribed.
〉 Color contrasts and keyboard navigation are not yet fully optimized on some subpages.
〉 The texts displayed on the website are not additionally
presented in easy language.
〉 Not all content elements can be operated exclusively with the keyboard.
〉 Not all link titles on the website are properly maintained.
We are continually working to improve the accessibility of our websites.
Preparation of the declaration
This statement was created on June 28, 2025. The accessibility assessment is based on a self-assessment using common testing tools (e.g., WAVE, Eye-Able®).
Feedback and contact information
If you notice any barriers on our website or are unable to use content or are only able to use it to a limited extent, we would appreciate your feedback:
accessibility statement
Service Center
Our team will be happy to support you!
Service times
Mon - Fri: 9:00 a.m. to 5:00 p.m.
Sat: 10:00 a.m. to 2:00 p.m
Closed on public holidays
Tourist information Elisenbrunnen
We are there for you
address
Friedrich-Wilhelm-Platz,
52062 Aachen
opening hours
Mon - Sat: 10:00 a.m. to 6:00 p.m.
Sun: 10:00 a.m. to 3:00 p.m
different 01.01. – March 31st:
Mon – Fri: 10:00 a.m. to 5:00 p.m.
Sat + Sun: 10:00 a.m. to 3:00 p.m
aachen convention
Your partner in the MICE sector
Our aachen convention team will professionally accompany you on the way to your successful business event. From the preparation to the start of your event – we are there for you.
partner
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Our network partners look forward to your visit. Stop by now!
