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Aachen Christmas market

When does the Aachen Christmas market open?

This year the Christmas market will take place from November 22nd. – December 23rd, 2024 .

The Christmas market is open daily from 11 a.m. to 9 p.m.

Deviating from this : Dead Sunday (November 24th, 2024) from 6 p.m. to 9 p.m., December 21st, 2024 from 11 a.m. to 10 p.m., December 23rd, 2024 from 11 a.m. to 8 p.m.

You can find further information about the Aachen Christmas market on the official website of the Aachen Christmas market .

How do I get to the Aachen Christmas market (arrival by car)?

You can find information about how to get to the Aachen Christmas market on the official website of the Aachen Christmas market .

We recommend that individual guests travel by public transport or use the Park+Ride parking spaces , as the volume of traffic in Aachen's city center is very high during the Christmas market season. You can find information on our arrival page .

How do we get to the Aachen Christmas market by coach?

For coaches, Bendplatz available free of charge as an official parking lot with a driver meeting point and toilets. From there there is a shuttle bus to the city center; the walk is approx. 1.2 km. Please drive directly to Bendplatz and use the shuttle bus, as the volume of traffic in Aachen city center is very high during the Christmas market season. The coach stops in the city center may be closed at short notice by the traffic authorities.

You can find further information about how to get to the Aachen Christmas market on the official website of the Aachen Christmas market .

Are there toilets at the Christmas market?

There are public toilets both in the city center and at the Aachen Christmas market. The latter are marked on the information flyer. This will follow soon. You can find a list of public toilets here .

Information about the shuttle bus

There is a shuttle bus to the Christmas market that takes you from Bendplatz (bus parking lot) to the city center and back
10 minutes Christmas market stop : Templergraben/corner of Pontstrasse

This costs €3 per person (round trip). Travel times are daily from 10:00 a.m. to 6:30 p.m.

Tickets for individual customers cannot be purchased in advance.

Bus companies can order the desired number of tickets in advance from the shuttle company. Payment is then made by invoice.
Contact: Info@willms-reisen.de

Can the shuttle bus be used by wheelchair users?

Yes, this is not a problem. There is a ramp for wheelchair users that has a maximum load capacity of 350 kg.

Can I pay with my bank card at all stands? Do I have to carry cash with me?

Not all stalls accept card payments. Card payment is possible at large catering stands. However, many stalls only accept cash. There are many opportunities to withdraw money from an ATM around the Christmas market.

Public Guided Tour en

Where can I get tickets for the public Guided Tour ?

You can get the tickets online (payment by credit card or Paypal) on our website or in our Tourist Information (cash or card payment). Tickets for public Guided Tour cannot be reserved or canceled.

Where does the public Guided Tour start?

The meeting point is on your ticket. You will receive this by email when you order online or it will be printed out when you purchase it at the Tourist Information.

Most of our Guided Tour start at our tourist information center at Elisenbrunnen.

Theme guided tour or neighborhood Guided Tour may have a different meeting point. You can find the exact address of the meeting point on the ticket.

Group guided tour

Can I reserve a date for a Guided Tour ?

Reservations are not possible as we cannot block the availability of the guides.

To secure an appointment, we recommend booking directly. Free cancellation is then still possible up to 7 days before the date of service.

Where can I find the invoice for my booked group guided tour ?

You can find the invoice for your booked group guided tour on the last page of the PDF document with which you received your booking confirmation, behind the terms and conditions.

Exception: the Guided Tour “Sweet Aachen” will only be invoiced after the Guided Tour . You will receive the invoice from us by email.

How do I pay for my booked group guided tour ?

Payment is made by bank transfer of the invoice amount up to 14 days before the date of service or at the earliest possible date.

Is it possible to pay for my booked group guided tour to the tour guide?

It is not possible to pay for the booked group guided tour to the tour guide. Please pay for the Guided Tour in advance by bank transfer of the invoice amount.

Where does our Guided Tour start?

The meeting point for your booked Guided Tour is on the booking confirmation that you received by email. For public Guided Tour , the meeting point is on the ticket.

For group guided tour , the meeting point “Tourist Information am Elisenbrunnen” is usually chosen. If you would like an alternative meeting point, please indicate this in your booking request. The meeting point must be in the historic old town.

Until when is a free cancellation possible?

A free cancellation of the ats- Guided Tour is possible up to 7 days before the guided tour begins.

Cancellation is only possible during ats business hours and must be communicated in written or electronic form. It's best to send us an email .

Further information can be found in our terms and conditions for group guided tour tours .

What is the maximum number of participants for a group guided tour ?

The maximum number of participants on group guided tour is 20 people per guide. If you would like to bring more people with you, we are happy to offer you several tour guides at the same time.

Guided Tour in Aachen Cathedral

Where can I book a Guided Tour of Aachen Cathedral?

Guided Tour through Aachen Cathedral are organized exclusively by the cathedral information office.

You can currently only reach the cathedral information during opening hours on site at Johannes-Paul-II.-Straße 1 (opposite the main portal of Aachen Cathedral) or by email .

Group guided tour through Aachen Cathedral must be requested and booked in writing. Please fill out the form and send it by email to: tour@aachenerdom.de
The waiting times for an answer are currently long.
Reservations for group guided tour are currently processed a maximum of 4 weeks in advance. If you request an earlier request, it will be placed on a waiting list.

You can also only get tickets for public cathedral guided tour from the cathedral information center and only on the day of the Guided Tour itself. There is no online booking option.

Further helpful information about Aachen Cathedral can be found here .

Can I book a Guided Tour that combines the old town and the cathedral?

A combined old town and cathedral guided tour cannot be offered by the same guide.
The Aachen Tourist Service will be happy to book a guided tour (1.5 hours) for you. This then ends at the cathedral information, where a guide from the cathedral chapter continues with the cathedral guided tour (45 minutes).
The guides from the Aachen Tourist Service have no right to speak in the cathedral and are only allowed to explain interesting things about Aachen Cathedral to you from the outside.

City tour with the Citytour bus (hop-on hop-off bus)

When does the red city tour bus (hop-on hop-off bus) leave?

From April to October the bus runs every Wednesday, Friday, Saturday and Sunday at 10:30 a.m., 1:00 p.m. and 3:30 p.m. (from Elisenbrunnen). From November to December the bus only runs every Saturday at 1 p.m. (from Elisenbrunnen). The tour starts directly opposite the Elisenbrunnen Tourist Information Center on Friedrich-Wilhelm-Platz.

information

Where can I view your leaflets & brochures online?

Our leaflets are available for download here

Are the leaflets & brochures also available in printed form?

Not all leaflets & brochures are currently available in printed form. This applies, for example, to some foreign language brochures.

The fastest & most environmentally friendly alternative is to download our leaflets & brochures .

You can also find current information on all topics in the leaflets and brochures here on our website.

Can I have leaflets & brochures sent to me by post?

leaflets & brochures we have in stock Please fill out the order form . Materials that you cannot select there are not in stock.

Please note that shipping takes approximately 2-3 working days (abroad significantly longer). We do not send leaflets & brochures within Aachen.

Why did I receive a brochure with an older date?

For environmental reasons, we will continue to send brochures from an older date until a more current edition of the brochure is available. This can be especially the case in the first few months of a new year. The basic information is still mostly correct. You can also find current information on all topics in the leaflets and brochures here on our website.

getting there

Do I need a green environmental sticker if I want to come to Aachen by car?

Aachen has an environmental zone, which is why a green environmental sticker is required within the outer ring. This also applies to the mobile home parking space!

The green environmental sticker is given to cars whose emissions levels meet the relevant guidelines. The environmental zone is intended to contribute to improving the air in Aachen's city center. You can get them from various emissions testing centers or vehicle workshops upon presentation of the original vehicle documents (not a digital form or copy). An inspection of the car is not necessary.

Electric cars also require a green environmental sticker. Vintage vehicles with H license plates are exempt from the regulation.

More information can be found here .

Where can I park my car in the city center?

You can find a list of Aachen's parking garages and park & ​​ride parking spaces here .

Depending on the time of year, there can be a lot of traffic in the city center. We therefore recommend the Park & ​​Ride parking spaces on the outskirts of the city.

Where can our coach drop us off in the center?

Please note our information on traveling by coach .

It is not permitted to stop by coach at the public transport stops at Elisenbrunnen. This ban is monitored regularly.

If your Guided Tour starts at the Elisenbrunnen Tourist Information, the nearest coach stop is at Theaterplatz. From there it is a 200 meter walk to the Tourist Information.

Which parking garage is high enough for my car?

Most parking garages in Aachen have a maximum height of 1.90 meters.

The following parking garages have a greater maximum height:

Luisenhospital parking garage (2.10 meters)

Parking garage at the cathedral, Jesuitenstraße 10: 2.00 meters

Tivoli car park (2.20 meters on the ground floor, 1.90 meters on the upper floor)

The Pontstrasse car park has no height limit, nor do the Park+Ride car parks (with the exception of the Tivoli car park, see above).

All statements without guarantee! Be sure to pay attention to the warning signs at the parking garage entrances!

Are there currently any major construction sites in and around Aachen that should be avoided?

There are currently some construction sites in the Aachen city area. You can find an overview in the construction site information system .

Please note in particular the full closure of the A544 between the Aachen motorway junction and the Europaplatz junction. The Europaplatz and Rothe Erde junctions cannot be used. Please use other motorway junctions instead, such as the Aachen-Zentrum (A4) or Aachen-Brand (A44) junctions.

Coaches, please also note our information on traveling by coach .

Events in Aachen

Where can I find event dates in Aachen?

You can find an overview of the most important events in Aachen as well as an event calendar here or on the Bad Aachen .

Where can I find information about music events / church services in Aachen Cathedral?

You can find information about musical events in Aachen Cathedral on the Cathedral Music .

You can find information about church services on the Aachen Cathedral .

Can I buy tickets for events in Aachen from you?

On our website you will find an overview of the services for which we sell tickets.

For other events (concerts, theater, musicals, cabaret, etc.) you can get your ticket from Medienhaus Aachen.
Sales and advice in the publishing building at Dresdener Straße 3, 52068 Aachen.
Opening times:
Mon-Fri 8:00 a.m. – 6:00 p.m.,
Sat 9:00 a.m. – 12:00 p.m

The ticket shop in the Elisenbrunnen was operated by Medienhaus Aachen until 2021. The tourist information and the ticket shop only share space. Since the premises reopened in 2021, a café and the tourist information center have been located in the Elisenbrunnen premises.

CHIO Aachen

frequently asked Questions

here for the CHIO Aachen FAQ page

Equestrian World Championships 2026

Where and when can I book accommodation for the FEI World Championships Aachen 2026 (Equestrian World Championships)?

At the moment no hotel bookings are possible for Aachen 2026. We cannot yet name an exact start date. We will be happy to inform you as soon as hotel bookings are possible on our website for the period from August 11th to 23rd, 2026 or as soon as we have more information. Simply write us an email .

Where can I book a ticket for the FEI World Championships Aachen 2026 (Equestrian World Championships)?

We recommend that you  book the tickets on the official website You can also find further information about the World Equestrian Games here.

Miscellaneous

Where are public toilets located?

You can find a list of public toilets here .

There are no public toilets at the Elisenbrunnen Tourist Information Office.

Where can I store my luggage?

There are luggage lockers in Aachen main station. For larger pieces of luggage/groups, please contact Deutsche Bahn in advance about availability.

We recommend that overnight guests arrange luggage storage with the accommodation.

I have a request for the Aachen city administration (citizen service, public order office, registry office, traffic authority, etc.) that has nothing to do with tourism. Who shall I talk to?

Please contact the city of Aachen on +49 (0) 241 4320 or by email .

We, the aachen tourist service e.v. are not part of the city administration and have no way of directing you to the right contact person for your concerns.

I have a disability and need information about suitable toilets and the accessibility of the center. Where can I find information about this?

The city of Aachen publishes a city map for people with disabilities on which the most important information can be found. You can download it here or get it from the Elisenbrunnen Tourist Information Office or the city's citizen services.

You can find further information and contact details for advice on the website of the “People with Disabilities” control center of the city of Aachen.

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Do you still have questions?

Whether on site, at our Tourist Information Office or online via our Service Center, we will be happy to help you.

Service times
Mon - Fri: 9 a.m. to 5 p.m.
Sat: 10 a.m. to 2 p.m

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