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We answer your questions

Public tours

Where can I get tickets for the public tours?

You can get the tickets online (payment by credit card or Paypal) on our website or in our Tourist Information (cash or card payment). Tickets for public tours cannot be reserved or canceled.

Where does the public tour start?

The meeting point is on your ticket. You will receive this by email when you order online or it will be printed out when you purchase it at the Tourist Information.

Most of our tours start in our Tourist Information at the Elisenbrunnen.

Theme tours or district tours may have a different meeting point. You can find the exact address of the meeting point on the ticket.

Group tours

Can I reserve an appointment for a tour?

Reservations are not possible as we cannot block the availability of the guides.

To secure an appointment, we recommend booking directly. Free cancellation is then still possible up to 7 days before the date of service.

Where can I find the invoice for my booked group tour?

You can find the invoice for your booked group tour on the last page of the PDF document with which you received your booking confirmation, behind the general terms and conditions.

Exception: the “Sweet Aachen” tour will only be invoiced after the tour. You will receive the invoice from us by email.

How do I pay for my booked group tour?

Payment is made by bank transfer of the invoice amount up to 14 days before the date of service or at the earliest possible date.

Is it possible to pay for my booked group tour to the tour guide?

It is not possible to pay for the booked group tour to the tour guide. Please pay for the tour in advance by bank transfer of the invoice amount.

Where does our tour start?

The meeting point for your booked tour is on the booking confirmation that you received by email. For public tours, the meeting point is stated on the ticket.

For group tours, the meeting point “Tourist Information at Elisenbrunnen” is usually chosen. If you would like an alternative meeting point, please indicate this in your booking request. The meeting point must be in the historic old town.

Until when is a free cancellation possible?

A free cancellation of the ats tours is possible up to 7 days before the service is carried out.

Cancellation is only possible during ats business hours and must be communicated in written or electronic form. It's best to send us an email .

You can find further information in our general terms and conditions for group tours .

What is the maximum number of participants for a group tour?

The maximum number of participants for group tours is 20 people per guide. If you would like to bring more people with you, we are happy to offer you several tour guides at the same time.

Guided tours of Aachen Cathedral

Where can I book a tour of Aachen Cathedral?

Guided tours of Aachen Cathedral are organized exclusively by the cathedral information office.

You can currently only reach the cathedral information during opening hours on site at Johannes-Paul-II.-Straße 1 (opposite the main portal of Aachen Cathedral) or by email .

Group tours of Aachen Cathedral must be requested and booked in writing. Please fill out the form and send it by email to:
The waiting times for an answer are currently long.
Reservations for group tours are currently processed a maximum of 4 weeks in advance. If you request an earlier request, it will be placed on a waiting list.

You can also only get tickets for public cathedral tours from the cathedral information center and only on the day of the tour itself. There is no online booking option.

Further helpful information about Aachen Cathedral can be found here .

Can I book a tour that combines the old town and the cathedral?

A combined old town and cathedral tour cannot be offered by the same guide.
The Aachen Tourist Service will be happy to book a guided tour of the old town (1.5 hours) for you.
This then ends at the cathedral information, where a guide from the cathedral chapter continues the cathedral tour (45 minutes). The guides from the Aachen Tourist Service have no right to speak in the cathedral and are only allowed to explain interesting things about Aachen Cathedral to you from the outside.

City tour with the Citytour bus (hop-on hop-off bus)

When does the red city tour bus (hop-on hop-off bus) leave?

From April to October the bus runs every Wednesday, Friday, Saturday and Sunday at 10:30 a.m., 1:00 p.m. and 3:30 p.m. (from Elisenbrunnen). From November to December the bus only runs every Saturday at 1 p.m. (from Elisenbrunnen). The tour starts directly opposite the Elisenbrunnen Tourist Information Center on Friedrich-Wilhelm-Platz.


Are the brochures and brochures also available in printed form?

Not all brochures and brochures are currently available in printed form. This applies, for example, to some foreign language brochures.

The fastest & most environmentally friendly alternative is to download our brochures & brochures .

You can also find current information on all topics in the brochures and brochures here on our website.

Can I have brochures & brochures sent to me by post?

We will be happy to send you any brochures and brochures we have in stock. Please fill out the order form. Materials that you cannot select there are not in stock.

Please note that shipping takes approximately 2-3 working days (abroad significantly longer). We do not send brochures & brochures within Aachen.

Why did I receive a brochure with an older date?

For environmental reasons, we will continue to send brochures from an older date until a more current edition of the brochure is available. This can be especially the case in the first few months of a new year. The basic information is still mostly correct. You can also find current information on all topics in the brochures and brochures here on our website.

getting there

Do I need a green environmental sticker if I want to come to Aachen by car?

Aachen has an environmental zone, which is why a green environmental sticker is required within the outer ring. This also applies to the mobile home parking space!

The green environmental sticker is given to cars whose emissions levels meet the relevant guidelines. The environmental zone is intended to contribute to improving the air in Aachen's city center. You can get them from various emissions testing centers or vehicle workshops upon presentation of the original vehicle documents (not a digital form or copy). An inspection of the car is not necessary.

Electric cars also require a green environmental sticker. Vintage vehicles with H license plates are exempt from the regulation.

More information can be found here .

Where can I park my car in the city center?

You can find a list of Aachen's parking garages and park & ​​ride parking spaces here .

Depending on the time of year, there can be a lot of traffic in the city center. We therefore recommend the Park & ​​Ride parking spaces on the outskirts of the city.

Where can our coach drop us off in the center?

Please note our information on traveling by coach .

It is not permitted to stop by coach at the public transport stops at Elisenbrunnen. This ban is monitored regularly.

If your tour starts at the Elisenbrunnen Tourist Information, the nearest coach stop is at Theaterplatz. From there it is a 200 meter walk to the Tourist Information.

Which parking garage is high enough for my car?

Most parking garages in Aachen have a maximum height of 1.90 meters.

The following parking garages have a greater maximum height:

Luisenhospital parking garage (2.10 meters)

Parking garage at the cathedral, Jesuitenstraße 10: 2.00 meters

Tivoli car park (2.20 meters on the ground floor, 1.90 meters on the upper floor)

The Pontstrasse car park has no height limit, nor do the Park+Ride car parks (with the exception of the Tivoli car park, see above).

All statements without guarantee! Be sure to pay attention to the warning signs at the parking garage entrances!

Are there currently any major construction sites in and around Aachen that should be avoided?

There are currently some construction sites in the Aachen city area. You can find an overview in the construction site information system .

Please note in particular the full closure of the A544 between the Aachen motorway junction and the Europaplatz junction. The Europaplatz and Rothe Erde junctions cannot be used. Please use other motorway junctions instead, such as the Aachen-Zentrum (A4) or Aachen-Brand (A44) junctions.

Coaches, please also note our information on traveling by coach .

Events in Aachen

Where can I find event dates in Aachen?

You can find an overview of the most important events in Aachen as well as an event calendar here or on the Bad Aachen .

Where can I find information about music events / church services in Aachen Cathedral?

You can find information about musical events in Aachen Cathedral on the Cathedral Music .

You can find information about church services on the Aachen Cathedral .

Can I buy tickets for events in Aachen from you?

On our website you will find an overview of the services for which we sell tickets.

For other events (concerts, theater, musicals, cabaret, etc.) you can get your ticket from Medienhaus Aachen.
Sales and advice in the publishing building at Dresdener Straße 3, 52068 Aachen.
Opening times:
Mon-Fri 8:00 a.m. – 6:00 p.m.,
Sat 9:00 a.m. – 12:00 p.m

The ticket shop in the Elisenbrunnen was operated by Medienhaus Aachen until 2021. The tourist information and the ticket shop only share space. Since the premises reopened in 2021, a café and the tourist information center have been located in the Elisenbrunnen premises.


Where are public toilets located?

You can find a list of public toilets here .

There are no public toilets at the Elisenbrunnen Tourist Information Office.

Where can I store my luggage?

There are luggage lockers at Aachen main hof . For larger pieces of luggage/groups, please contact Deutsche Bahn beforehand about availability.

We recommend that overnight guests arrange luggage storage with the accommodation.

I have a request for the Aachen city administration (citizen service, public order office, registry office, traffic authority, etc.) that has nothing to do with tourism. Who shall I talk to?

Please contact the city of Aachen on +49 (0) 241 4320 or by email .

We, the aachen tourist service ev, are not part of the city administration and have no way of directing you to the right contact person for your concerns.

I have a disability and need information about suitable toilets and the accessibility of the center. Where can I find information about this?

The city of Aachen publishes a city map for people with disabilities on which the most important information can be found. You can download it here or get it from the Elisenbrunnen Tourist Information Office or the city's citizen services.

You can find further information and contact details for advice on the website of the “People with Disabilities” control center of the city of Aachen.

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Whether on site, at our Tourist Information Office or online via our Service Center, we will be happy to help you.

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