Admission prices may be increased for outstanding temporary exhibitions. Free admission for guests up to and including 21 years of age within the city region, people with disabilities with the letters "B" or "H" (incl. accompanying persons), holders of the Aachen Pass. Private guided tours (60 or 90 min. plus entrance fee): Weekdays (German-speaking) € 70.00 or € 105.00 Sundays / public holidays (German-speaking) € 80.00 or € 120.00 Weekdays (foreign language) € 80.00 or € 120.00 Sundays / public holidays (foreign language) € 90.00 or € 135.00

Reduced price for: Students aged 21 and over, trainees, holders of the Ehrenamtspass/ALUMNI Card/Kurkarten, volunteer services, guests up to 21 years of age outside the Städteregion Aachen

The museum is about 15 minutes' walk from the old town center. Parking is available in the surrounding parking garages. There are regular buses from the old town to the museum.

All floors are accessible by elevator. However, there are different floor levels and wheelchair users should be prepared for detours. The museum has a standard wheelchair.