aachen tourist service e.v. is committed to ensuring digital accessibility for people with disabilities. The legal basis is the Barrierefreiheitsstärkungsgesetz (BFSG) in conjunction with EU Directive 2019/882 and - for public bodies - the Barrier-free Information Technology Ordinance (BITV 2.0).
Declaration of accessibility
Status of compatibility with the requirements
The website www.aachen-tourismus.de is currently partially compliant with the requirements of BITV 2.0 and WCAG 2.2 - conformance level AA.
Non-accessible content
〉 Some PDF files and documents are not yet accessible.
〉 Some content (e.g. maps or external widgets) is not yet fully usable with screen readers.
usable with screen readers.
〉 Not all images have an alternative text that can be used by screen readers.
〉 The video files used do not have subtitles and are not transcribed.
〉 Color contrasts and keyboard navigation are not yet fully optimized on some subpages.
〉 The texts displayed on the website are not additionally presented in plain language.
are displayed.
〉 Not all content elements can only be operated using the keyboard.
〉 Not all link titles on the website are properly maintained.
We are constantly working to improve the accessibility of our websites.
Preparation of the declaration
This declaration was created on June 28, 2025. The assessment of accessibility is based on a self-assessment with the support of common testing tools (e.g. WAVE, Eye-Able®).
Feedback and contact details
If you notice any barriers on our website or if you are unable to use content or can only use it to a limited extent, please let us know:
aachen tourist service e.v.
Market 45-47
52062 Aachen
Phone: +49 (0) 241 18029-45
E-mail: marketing@aachen-tourismus.de
Service Center
Our team will be happy to support you!
Service times
Mon - Fri: 09:00 to 17:00
Sat: 10:00 to 14:00
Closed on public holidays
Tourist Info Elisenbrunnen
We are on site for you
Address
Friedrich-Wilhelm-Platz,
52062 Aachen
Opening hours
Mon - Sat: 10:00 to 18:00
Sun: 10:00 to 15:00
deviating 05.01. - 31.03.:
Mon - Fri: 10:00 to 17:00
Sat + Sun: 10:00 to 15:00
Christmas Eve 24.12.: 10:00 to 14:00
Christmas Day 25. + 26.12.: closed
New Year's Eve 31.12.: 10:00 to 15:00
New Year's Day 01.01.: closed
aachen convention
Your partner in the MICE sector
Our aachen convention team will accompany you professionally on the way to your successful business event. From the preparation to the start of your event - we are there for you.
Partner
Even more interesting pages
Our network partners look forward to your visit. Stop by now!
